Our Policy & Commitment

Empresas Berríos — Berríos, Berríos Outlet, Ashley Home PR, and RentExpress by Berríos — is committed to ensuring that all people, including blind or visually impaired individuals and those who use assistive technologies, can navigate our websites and learn about our offerings.

Standard We Apply
We are working to conform our sites to the Web Content Accessibility Guidelines (WCAG) 2.1, Level AA, also applying criteria from version 2.2 where feasible.

Current Compliance Status
Our sites are partially compliant with WCAG 2.1 Level AA: most of the online store content is operable with screen and keyboard readers, but we are aware of specific barriers that we are addressing.

Known inaccessible content (as of the date of this statement):

• The digital shopper (interactive magazine-style catalog) uses a third-party viewer whose pages are not readable by screen readers and whose operation via keyboard and mobile devices is inconsistent. Currently available alternative: shopper offers can be viewed in the "Shopper Offers" collection (berrios.pr/collections/ofertas-shoppers) and through the site's search engine, on fully accessible product pages. Ongoing solution: we are developing our own accessible shopper that will replace this viewer, with an accessible visual experience and list mode.
• Specific elements of our pages (contrast, alternative text, focus order) identified in our August 2026 audit are being corrected according to a remediation plan with dated milestones.

How We Evaluate

In August 2026, an accessibility audit of the shopper experience was completed by an external evaluator. This included automated testing, expert manual keyboard review, and testing with Spanish screen readers (NVDA, TalkBack, and VoiceOver).

Feedback: Tell Us
If you encounter an accessibility barrier on any of our sites, or need content in an accessible format, please contact us:

• Email: accesibilidad@berrios.pr
• Phone: 787-653-9393

When contacting us, please indicate the page where you encountered the problem and the technology you are using (e.g., screen reader and browser). This helps us resolve the issue more quickly.

We commit to acknowledging your message within two (2) business days and responding within five (5) business days.

Date
This statement was prepared on September 4, 2026, and will be reviewed upon completion of each milestone in our remediation plan. It supersedes the previous statement.