Shipping and Refunds

Return Policy

Exchanges or Cancellations

Exchange for damage or malfunction at the time of delivery incurs no charge or penalty.

• After the delivery is completed:
• - Within the first 15 days, no charges will be incurred.
• - Delivery charges are non-refundable.
• - Delivery charges are additional for exchanges.
• - Between days 16 to 30 after purchase, a 25% depreciation charge will apply.
• - Delivery charges are non-refundable.
• - Delivery charges are additional for exchanges.
• - Between 31 to 90 days, charges will be a 50% depreciation.
• - Delivery charges are non-refundable.
• - Delivery charges are additional for exchanges.
• Any service claims made after the first 15 days are subject to the manufacturer's manual warranty.
• Exchanges authorized by the manufacturer's warranty incur no delivery charges.
• Exchanges authorized by extended warranty only pay delivery charges.
• By the Department of Health's disposition, mattresses cannot be returned once used and outside their original packaging. Once the selected model is delivered according to the customer's need, there will be no change for any firmness type, only the manufacturer's warranty will be honored.

Refunds

- Original invoice and identification card must be presented.
- Orders paid by credit card or ATH will be credited to the card.
- Orders paid in cash or by check will receive a check within 15 business days through the central office to the postal address or the branch where the purchase was made.
- No charge or penalty will be applied if the cancellation is made before the delivery dispatch.

Deliveries

- At the time of delivery, allow our delivery personnel to install, if this process applies, the merchandise in the designated and empty place; otherwise, no change or discount will apply in case of a claim. Make sure to evaluate the merchandise together with our delivery personnel before they leave your home. Any claim must be made at the time of delivery. - Deliveries will not be made to ports or any place outside of Puerto Rico. - Deliveries will not be made to the Municipal Islands of Vieques and Culebra. In such orders, the merchandise will be left at our store in Fajardo, and the customer will send an independent driver of their choice to transport from our store to the customer's home. Berríos Companies will not pay the expenses incurred in the service provided by the customer's independent driver.