Exchange for damage or malfunction at the time of delivery incurs no charge or penalty.
- Original invoice and identification card must be presented.
- Orders paid by credit card or ATH will be credited to the card.
- Orders paid in cash or by check will receive a check within 15 business days through the central office to the postal address or the branch where the purchase was made.
- No charge or penalty will be applied if the cancellation is made before the delivery dispatch.
- At the time of delivery, allow our delivery personnel to install, if this process applies, the merchandise in the designated and empty place; otherwise, no change or discount will apply in case of a claim. Make sure to evaluate the merchandise together with our delivery personnel before they leave your home. Any claim must be made at the time of delivery. - Deliveries will not be made to ports or any place outside of Puerto Rico. - Deliveries will not be made to the Municipal Islands of Vieques and Culebra. In such orders, the merchandise will be left at our store in Fajardo, and the customer will send an independent driver of their choice to transport from our store to the customer's home. Berríos Companies will not pay the expenses incurred in the service provided by the customer's independent driver.